7 Ways to Measure Soft Skills
Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its way through any scientific-thinking or improvement approach. It is through objective measurement that we remove assumption, bias, opinion, and let’s face it—drama.
While it can be difficult to measure manufacturing or healthcare processes, it is even harder to measure the so-called “soft skills.”
To read more about my experience in doing just that, head over to GoLeanSixSigma.com
In the article, I seven real-world examples of how measuring emotions and behaviors can lead to lasting change and significant impact.