August 2, 2018
Serving vs. Pleasing
“People often confuse serving people with pleasing people. The Owner mindset is serving, and the Victim mindset is pleasing.” I heard this quote from Steve Chandler recently, author of The Prosperous Coach and Time Warrior, and I thought, ‘Wow! What a great concept’ and then, which one am I? I knew...
July 2, 2018
Beyond the Textbook: What a Life Coach Taught Me About Leader Standard Work
Since I began working as a continuous improvement practitioner, I have seen and internalized the benefits of standardization to reduce variation and create predictable outcomes. This standardization should occur beyond the front-line level and include leadership. After over 15 years of facilitation, project support, and coaching,...
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