Emotional Contagion: What Mood are You Spreading?
Contagious Just like a bad cold, emotions are contagious. (Primal Leadership; Goleman, Boyatzis and McKee) Have a conversation with a friend or colleague that is hopeful, passionate and motivating, and you walk away feeling a little more buoyant. Similarly, it is common to feel a little deflated...
Motivation: The Missing Piece of Improvement
The Challenge Patient engagement and satisfaction are an increasingly important performance metric in healthcare as reimbursement will eventually be tied to scores. Surveys are sent to both acute and ambulatory patients and for large organizations, the results are compiled and shared monthly by an outside company. Despite...
Don’t Be So Sure
Don’t be so sure. These were the words written on a sticker that was handed out to all KataCon5 (a conference about scientific thinking) attendees. The meaning behind the sticker? We think we know more than we do. Our brains jump to conclusions and create facts...
Team not performing? Stop telling and start asking.
The Problem How many times have you had a conversation with your team, your colleagues or your family either one-on-one or in a meeting where you communicated your expectations, your vision, your wishes for how a problem be solved or a plan executed? And then you asked,...
Go Negative: Why You Need to Focus on the Obstacles to Your 2019 Goals
Resolutions You’ve probably set at least one goal you hope to achieve in 2019. How’s it going so far? If you’re started to lose motivation and progress is waning, instead of taking more action, consider the obstacles in your way. Wait, isn’t it better to “think positive” and...
Ask these two questions to increase the performance of your team
Do you wish your team was more effective? Performed at a higher level? If so, have you ever paused and listened intentionally to the thoughts you have about your team? Thoughts are churning in the background as you go about your day, but we’re often not...