7 Ways to Measure Soft Skills
Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its way through any scientific-thinking or improvement approach. It is through objective measurement that we remove assumption, bias, opinion, and let’s...
Toyota Kata Case Study
The wildly popular website and training organization GoLeanSixSigma.com just published my case study on how I applied the Toyota Kata practice routine at a non-profit human service agency. In the article, I describe how I applied the four-step improvement routine along with the Coaching Kata in...
Does Coaching Your Employees Feel Awkward? Here’s Why + Another Way
Telling Doesn't Work There has been a gradually increasing awareness among leaders that telling people what to do all the time doesn’t build the adaptive capacity of a team. This management style may be faster in the short term, but it creates a dependency that is...