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7 Ways to Measure Soft Skills

Whether you prefer Lean, Six Sigma, or Toyota Kata as your method of choice, measurement is a key principle and a thread that weaves its way through any scientific-thinking or improvement approach. It is through objective measurement that we remove assumption, bias, opinion, and let’s...

Toyota Kata Case Study

The wildly popular website and training organization GoLeanSixSigma.com just published my case study on how I applied the Toyota Kata practice routine at a non-profit human service agency. In the article, I describe how I applied the four-step improvement routine along with the Coaching Kata in...