- Continuous Improvement
- Emotional Intelligence
- Leadership Development
- Lean leadership
- Problem Solving
- Toyota Kata
Toyota Kata Case Study
The wildly popular website and training organization GoLeanSixSigma.com just published my case study on how I applied the Toyota Kata practice routine at a non-profit human service agency. In the article, I describe how I applied the four-step improvement routine along with the Coaching Kata in...
Team not performing? Stop telling and start asking.
The Problem How many times have you had a conversation with your team, your colleagues or your family either one-on-one or in a meeting where you communicated your expectations, your vision, your wishes for how a problem be solved or a plan executed? And then you asked,...
What do Tony Robbins and Toyota Kata have in common?
The Purpose of Setting Goals The purpose of a goal is not to get it,” Robbins says. “The purpose of a goal is who you become in pursuit of it.” Similarly, the purpose of practicing the Improvement and Coaching Kata is not about the results you will achieve, but...
3 Questions You Need to Ask at Your Next Meeting
How often do you meet with your direct reports? If you don’t have any, how often do you meet with your boss? What is the nature of these conversations? Are they rambling and unstructured or is there a set agenda? Who does most of the...
Grasping Your Current Condition: I don’t know how!
The Challenge We were in the planning stages of new Improvement Kata story board in a small outpatient doctor’s office. I was coaching the coach, a director was in the coach role and the manager of the clinic, Ellen, was in the learner role. Ellen was...
Lean Leadership: Remove Barriers or Develop People? Need a Do-Over.
What value do you add? Whenever I start working with a leader or a leadership team, I always ask the question, what value do you add in this organization? The responses are often surprising. At a recent healthcare client, some said they add value by promoting...