- Continuous Improvement
- Emotional Intelligence
- Leadership Development
- Lean leadership
- Problem Solving
- Toyota Kata
The Challenge Patient engagement and satisfaction are an increasingly important performance metric in healthcare as reimbursement will eventually be tied to scores. Surveys are sent to both acute and ambulatory patients and for large organizations, the results are compiled and shared monthly by an outside company. Despite...
How does your organization solve problems? Are there goals you are striving to achieve that improve the customer experience in terms of cost, quality or efficiency? How do you strive for these goals? Unfortunately, many businesses don’t have a clear answer to these questions. If...
Possibility The Life Coach School podcast is on my regular listening rotation as I always like to hear what uber-successful coach Brooke Castillo has to say. On episode number 221, she talks about possibility and imagination. Brooke’s point is that when you talk to kids and young...