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Team not performing? Stop telling and start asking.
The Problem How many times have you had a conversation with your team, your colleagues or your family either one-on-one or in a meeting where you communicated your expectations, your vision, your wishes for how a problem be solved or a plan executed? And then you asked,...
Go Negative: Why You Need to Focus on the Obstacles to Your 2019 Goals
Resolutions You’ve probably set at least one goal you hope to achieve in 2019. How’s it going so far? If you’re started to lose motivation and progress is waning, instead of taking more action, consider the obstacles in your way. Wait, isn’t it better to “think positive” and...
3 Reasons Why You Need an Improvement Routine
How does your organization solve problems? Are there goals you are striving to achieve that improve the customer experience in terms of cost, quality or efficiency? How do you strive for these goals? Unfortunately, many businesses don’t have a clear answer to these questions. If...
Grasping Your Current Condition: I don’t know how!
The Challenge We were in the planning stages of new Improvement Kata story board in a small outpatient doctor’s office. I was coaching the coach, a director was in the coach role and the manager of the clinic, Ellen, was in the learner role. Ellen was...