- Continuous Improvement
- Emotional Intelligence
- Leadership Development
- Lean leadership
- Problem Solving
- Toyota Kata
How does your organization solve problems? Are there goals you are striving to achieve that improve the customer experience in terms of cost, quality or efficiency? How do you strive for these goals? Unfortunately, many businesses don’t have a clear answer to these questions. If...
Daily Huddle I recently attended a daily communication huddle at an inpatient nursing unit. I was coaching one of the leaders in meeting a challenge related to getting all care team members to have the same understanding of each patient’s plan of care and expected discharge...
What value do you add? Whenever I start working with a leader or a leadership team, I always ask the question, what value do you add in this organization? The responses are often surprising. At a recent healthcare client, some said they add value by promoting...