- Continuous Improvement
- Emotional Intelligence
- Leadership Development
- Lean leadership
- Problem Solving
- Toyota Kata
The Plaque Many organizations have a plaque that displays their mission, vision, values and maybe their purpose posted in the lobby. In most cases, the words are given a passing glance and rarely held up against the daily behaviors of the organization. Does that mission connect to...
When done well, a strategic plan should provide clarity and direction on how to spend time and manage finite resources. While many organizations have a plan, few have plans that clearly prioritize daily work and guide resource and time management. The Problems Below are the most common problems with...
The Challenge Patient engagement and satisfaction are an increasingly important performance metric in healthcare as reimbursement will eventually be tied to scores. Surveys are sent to both acute and ambulatory patients and for large organizations, the results are compiled and shared monthly by an outside company. Despite...
How does your organization solve problems? Are there goals you are striving to achieve that improve the customer experience in terms of cost, quality or efficiency? How do you strive for these goals? Unfortunately, many businesses don’t have a clear answer to these questions. If...