- Continuous Improvement
- Emotional Intelligence
- Leadership Development
- Lean leadership
- Problem Solving
- Toyota Kata
Toyota Kata Case Study
The wildly popular website and training organization GoLeanSixSigma.com just published my case study on how I applied the Toyota Kata practice routine at a non-profit human service agency. In the article, I describe how I applied the four-step improvement routine along with the Coaching Kata in...
Don’t Be So Sure
Don’t be so sure. These were the words written on a sticker that was handed out to all KataCon5 (a conference about scientific thinking) attendees. The meaning behind the sticker? We think we know more than we do. Our brains jump to conclusions and create facts...
Team not performing? Stop telling and start asking.
The Problem How many times have you had a conversation with your team, your colleagues or your family either one-on-one or in a meeting where you communicated your expectations, your vision, your wishes for how a problem be solved or a plan executed? And then you asked,...
Go Negative: Why You Need to Focus on the Obstacles to Your 2019 Goals
Resolutions You’ve probably set at least one goal you hope to achieve in 2019. How’s it going so far? If you’re started to lose motivation and progress is waning, instead of taking more action, consider the obstacles in your way. Wait, isn’t it better to “think positive” and...
What do Tony Robbins and Toyota Kata have in common?
The Purpose of Setting Goals The purpose of a goal is not to get it,” Robbins says. “The purpose of a goal is who you become in pursuit of it.” Similarly, the purpose of practicing the Improvement and Coaching Kata is not about the results you will achieve, but...
Does Coaching Your Employees Feel Awkward? Here’s Why + Another Way
Telling Doesn't Work There has been a gradually increasing awareness among leaders that telling people what to do all the time doesn’t build the adaptive capacity of a team. This management style may be faster in the short term, but it creates a dependency that is...
3 Questions You Need to Ask at Your Next Meeting
How often do you meet with your direct reports? If you don’t have any, how often do you meet with your boss? What is the nature of these conversations? Are they rambling and unstructured or is there a set agenda? Who does most of the...
3 Reasons Why You Need an Improvement Routine
How does your organization solve problems? Are there goals you are striving to achieve that improve the customer experience in terms of cost, quality or efficiency? How do you strive for these goals? Unfortunately, many businesses don’t have a clear answer to these questions. If...