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Not improving? Here’s the missing piece.
We all WANT to make changes – at work, at home, to our processes, our relationships -- but actually following through is the hard part, don’t you think? Day-Dreaming We all have ideas about how we’re going to be a better wife/husband/son/friend/boss. How we need to be more patient,...
Grasping Your Current Condition: I don’t know how!
The Challenge We were in the planning stages of new Improvement Kata story board in a small outpatient doctor’s office. I was coaching the coach, a director was in the coach role and the manager of the clinic, Ellen, was in the learner role. Ellen was...
There is nothing we can do…now what?
Daily Huddle I recently attended a daily communication huddle at an inpatient nursing unit. I was coaching one of the leaders in meeting a challenge related to getting all care team members to have the same understanding of each patient’s plan of care and expected discharge...
Imagining what is possible: The first step of improvement
Possibility The Life Coach School podcast is on my regular listening rotation as I always like to hear what uber-successful coach Brooke Castillo has to say. On episode number 221, she talks about possibility and imagination. Brooke’s point is that when you talk to kids and young...
Toyota Kata: How to Get Started Using These 4 Tips
Over the past few years, when I talk about or present my experience in practicing Toyota Kata, I am often asked, how do I get started? Here’s my advice on the four things you need to know before starting to practice: MINDSET The most important thing you need...
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