- Continuous Improvement
- Emotional Intelligence
- Leadership Development
- Lean leadership
- Problem Solving
- Toyota Kata
We all WANT to make changes – at work, at home, to our processes, our relationships -- but actually following through is the hard part, don’t you think? Day-Dreaming We all have ideas about how we’re going to be a better wife/husband/son/friend/boss. How we need to be more patient,...
The Challenge We were in the planning stages of new Improvement Kata story board in a small outpatient doctor’s office. I was coaching the coach, a director was in the coach role and the manager of the clinic, Ellen, was in the learner role. Ellen was...
Daily Huddle I recently attended a daily communication huddle at an inpatient nursing unit. I was coaching one of the leaders in meeting a challenge related to getting all care team members to have the same understanding of each patient’s plan of care and expected discharge...
Possibility The Life Coach School podcast is on my regular listening rotation as I always like to hear what uber-successful coach Brooke Castillo has to say. On episode number 221, she talks about possibility and imagination. Brooke’s point is that when you talk to kids and young...
Over the past few years, when I talk about or present my experience in practicing Toyota Kata, I am often asked, how do I get started? Here’s my advice on the four things you need to know before starting to practice: MINDSET The most important thing you need...